PRIVACY POLICY

At The Racks Aesthetics, your privacy is very important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://theracksaesthetics.com.

The terms “You,” “Your,” and “User” refer to the individual or organization accessing our Site. “We,” “Us,” and “Our” refer to The Racks Aesthetics, its subsidiaries, and affiliates.

By using our Site, you confirm that you have read and understood this Privacy Policy. If you have any questions, please reach us at theracksaesthetics@gmail.com.

1. INFORMATION WE COLLECT

We collect information you provide directly and information automatically collected when you use our Site.

(a) Information You Provide

Account Information: When creating an account, we may request your name, email, phone number, username, password, address, and identification details.
Order & Payment Information: When making purchases, we collect your order details and payment information (through Paystack or bank transfer). For security, all card transactions are processed by Paystack; we do not store your card details on our servers.
Communications: Any messages you send us via email, live chat, or support channels.
User-Submitted Content: Photos, reviews, or feedback that you voluntarily upload.
Delivery Information: Address and contact details used for order fulfillment through Sendbox, local dispatch partners, or international couriers.

(b) Information Collected Automatically

Device & Log Data: IP address, browser type, operating system, and timestamp.
Cookies & Tracking: Small data files used to improve your shopping experience, remember preferences, and analyze site performance.
Analytics: We use tools such as Google Analytics, Firebase Analytics, and Tradift’s inbuilt tracking to understand site usage.
Geolocation: Approximate location based on IP address to tailor services (e.g., currency display, shipping options).

2. HOW WE USE YOUR INFORMATION

We use collected information to:

Process and deliver your orders.
Provide customer support and respond to inquiries.
Manage and secure your account.
Customize your shopping experience.
Send order confirmations, receipts, and updates.
Offer promotional emails or SMS (you may opt-out anytime).
Detect and prevent fraud, unauthorized transactions, or abuse.
Fulfill legal obligations under Nigerian and international law.

3. MARKETING COMMUNICATIONS

We may use your email or phone number to send you tailored offers, promotions, or updates. You can opt out at any time by clicking “unsubscribe” or updating your account preferences.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your data. However, we may share your information with trusted third parties to deliver services:

E-commerce Platform: Tradift, which powers our online store.
Payment Processors: Paystack and Nigerian banks to securely process payments.
Logistics Providers: Sendbox, local dispatch partners, and international shipping companies to deliver orders.
Analytics Providers: Google Analytics, Firebase, and other tools to track usage and improve performance.
Legal Compliance: Authorities or regulators, if required by law or court order.
Business Transfers: If we merge, sell, or reorganize, your data may be transferred to the new entity.

5. COOKIES & TRACKING

We use cookies and similar technologies to:

Keep you logged in.
Save cart contents and preferences.
Improve website speed and experience.
Collect analytics for performance and marketing.

You may control cookies through your browser settings.

6. DATA RETENTION

We retain your personal information only as long as necessary to:

Fulfill orders and provide services.
Comply with Nigerian tax, accounting, and legal obligations.
Resolve disputes and enforce agreements.

7. SECURITY

We use technical and organizational measures to protect your information. While we strive for security, no system is 100% secure. Payments are encrypted and processed by Paystack and bank networks to minimize risks.

8. YOUR RIGHTS

As a user, you have the right to:

Access and request a copy of your personal data.
Update or correct inaccurate details.
Request deletion of your account and personal information (subject to legal limits).
Withdraw consent for certain uses of your data.
File a complaint with Nigeria’s Data Protection Authority (NDPR) if you believe your rights are violated.

To exercise these rights, contact theracksaesthetics@gmail.com.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., Instagram, payment gateways). We are not responsible for their privacy practices, and we recommend reviewing their policies.

10. INTERNATIONAL USERS

If you place orders from outside Nigeria, your information will be transferred to and processed in Nigeria. By using our Site, you consent to this transfer.

11. POLICY UPDATES

We may update this Privacy Policy from time to time. Updates will be posted here with the “last updated” date. Significant changes may be communicated via email or on-site notifications.

12. ACCEPTANCE OF POLICY

By using our Site, you agree to this Privacy Policy. If you do not agree, please stop using our services.

13. CONTACT

For questions or concerns about this Privacy Policy, please contact us at:

The Racks Aesthetics
Email: theracksaesthetics@gmail.com